Setup My Team

To manage your team members, right click on Team to enter the setup screen. Use the arrows to move some or all agents to the list on the left. The list of agents shown on the left will be your team members. To remove, return them to the list on the right.

Team Features

Any available team member can be called by double clicking on them.

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‘Hold then call’ is a supervised / consultation transfer, while the ‘Transfer to’ performs a blind transfer.

Transfer to another Queue

The ‘Teams’ window also shows you all the queues in the system that you are configured to see. This only applies if you are using CCS Q. The main purpose of this is to allow you to drag an active call and drop it onto a queue, to send the call to that queue.

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