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Survey Queue – Transfers the call to selected survey queue when an Agent disconnects from the client.
Auto Callback – If a call is abandoned in this queue a callback will automatically be created in the associated callback campaign using the Caller ID as the phone number to be called.
Storage Consent Given – If this is enabled, any call that goes through this queue will store the full number for caller ID irrespective of the setting in System Security. The idea is that a previous AutoAttendant will give callers the option to choose a particular routing option if they approve of their details being stored.
Storage Consent Refused – If this is enabled, any call that goes through this queue will not store the full number for caller ID irrespective of the setting in System Security. The idea is that a previous AutoAttendant will give callers the option to choose a particular routing option if they do not approve of their details being stored.
Use Dialed Number for CRM Lookup – This makes the CRM lookup work on the Dialled No rather than the CallerID e.g. to screenpop / recognise CRM objects based off department or tenancy (multi-site).
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