...

The purpose of the Change Management process is to achieve the successful introduction of changes to an IT system or environment. Success is measured as a balance of the timeliness and completeness of change implementation, the cost of implementation, and the minimization of disruption caused in the target system or environment. CyTrack is governed by strict internal ITIL change management procedures following ISO 9001 principles, standards and best practices. Our engineers will submit changes and attend client CAB if requested. Please refer to ‘Change Management’ below for further details.

Commercial Terms & Milestones

Certain projects may have milestone payments due before certain deployment phases can be progressed. In these instances, the customer will be required to organise payment and Cytrack accounts & administration will authorise the Project Manager to proceed with the next applicable stage.

Stakeholders Form

The Stakeholders Form is where it all starts, this is where we collect information on all the major contacts that will be involved on the project.  This will encompass those parties within the customer organisation and also any pertinent external contacts such as the IT management company, telecoms/PBX supplier, CRM specialists etc, anyone who will be involved in the project.  Its important we get these contacts back as soon as possible so we can then commence sending out information and invites to the project management portal.  If your involved getting the contacts for the stakeholder form for us and don't know who all these contacts are, don't worry, at last get us the immediate customer contacts and we can start there and build more contacts as they become identified and as required. 

...