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• Our Support portal, benefits include: real-time updates and multiple party collaboration with all stakeholders.

• SmartSheets serve as project tracking/task management tool with visibility to all stakeholders.

Methodology

Cytrack’s Project Management approach follows the 6 phase Waterfall method. Project Scope is locked in and if required a variation is produced.

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Traditional project management (Waterfall Methodology) is a linear approach where processes occur in a predictable sequence. In this approach, the project follows a preplanned set of stages and assumes that the requirements remain fixed while the budget and project timeline can be changed. This approach is more suitable for projects where the possibility of changes in the scope is negligible.

The office of the Project Manager holds all the responsibility of the project and is accountable for the results. Apart from the project planning process, even the customers have no say during the project’s implementation phase. Similarly, in case of any problems, team members are supposed to escalate the issue to their manager who has the final say.

Since traditional project management heavily relies on proper planning and analysis in the development phase, the resulting development process is quite streamlined. This allows the project manager to focus on different tasks since the project team works without minimum guidance unless an issue is raised.

Following Project Management methodology has the following benefits:

• Clear Direction
  Since everything is pre-planned, every single member of the team knows their responsibilities and the project requirements. This allows them to work efficiently and with minimum supervision.

• High level of Control
  The office of the project manager holds almost all the power in a traditional setup and even the most trivial change has to be approved by the manager. This prevents deviations from the original project scope.

• Single point of Accountability
  Since the project managers hold all the power, they will naturally be accountable for the success or failure of the project. Instead of contacting several people, Stakeholders always know who to approach during the project in order to get all the necessary updates.

• Clear Documentation
  Proper documentation is actually a cornerstone of the traditional project management methodology. The documents not only standardize the whole process but also can be used for guidance during other projects in the future.

Change Management

The purpose of the Change Management process is to achieve the successful introduction of changes to an IT system or environment. Success is measured as a balance of the timeliness and completeness of change implementation, the cost of implementation, and the minimization of disruption caused in the target system or environment. CyTrack is governed by strict internal ITIL change management procedures following ISO 9001 principles, standards and best practices. Our engineers will submit changes and attend client CAB if requested. Please refer to ‘Change Management’ below for further details.

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