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Access the support portal using the url: https://support.cytrack.com/
Click on ‘Support Tickets’
Click on 'Submit a request or incident'
Enter request details with as much information as possible to help our team understand the issue fully.
This step is very important and if not set correctly will not trigger an afterhours request. The Priority must be set for Critical and After Hours Support Request should be set to Yes.
Click on Send to submit the request and one of our staff will contact you as soon as possible.
Click
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Important things to include on the request/ticket:
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