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You must maintain internet access via the Cytrack Support Team Viewer system. After hours support is charged at double the normal rate (with a minimum of one hour) from your Cytrack Service Vouchers.
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Getting the support that you need is easy.
Access the support portal using the url: https://support.cytrack.com/
Click on ‘Support Tickets’
Click on 'Submit a request or incident'
Enter request details with as much information as possible to help our team understand the issue fully.
This step is very important and if not set correctly will not trigger an afterhours request. The Priority must be set for Critical and After Hours Support Request should be set to Yes.
Click on Send to submit the request and one of our staff will contact you as soon as possible.
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