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Clear Direction
Since everything is pre-planned, every single member of the team knows their responsibilities and the project requirements. This allows them to work efficiently and with minimum supervision.High level of Control
The office of the project manager holds almost all the power in a traditional setup and even the most trivial change has to be approved by the manager. This prevents deviations from the original project scope.Single point of Accountability
Since the project managers hold all the power, they will naturally be accountable for the success or failure of the project. Instead of contacting several people, Stakeholders always know who to approach during the project in order to get all the necessary updates.Clear Documentation
Proper documentation is actually a cornerstone of the traditional project management methodology. The documents not only standardize the whole process but also can be used for guidance during other projects in the future.
Change Management
The purpose of the Change Management process is to achieve the successful introduction of changes to an IT system or environment. Success is measured as a balance of the timeliness and completeness of change implementation, the cost of implementation, and the minimization of disruption caused in the target system or environment. Cytrack is governed by strict internal ITIL change management procedures following ISO 9001 principles, standards and best practices. Our engineers will submit changes and attend client CAB if requested. Please refer to ‘Change Management’ below for further details.
Commercial Terms & Milestones
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5 Queues included – more than 5 will entail additional charges
5 Overflows included – more than 5 will entail additional charges
5 callback in queue configurations included
1 single business partition - more than 1 will entail additional charges
Up to 2 nested Auto Attendant queues - more than 2 will entail additional charges
Up to 2 Dashboards - more than 2 will entail additional charges
Dashboard includes up to 10 statistical items in design – additional items will entail additional charge, any custom queries will be quoted on case by case according to the customer requirements and database type
CRM integration with supported CRM solutions included, but any non-supported CRM integrations will entail additional cost according to the compatibility of the CRM API and also assessment of complexity of the integration
Solution testing
1 session of Supervisor and Admin training
1 session of End user training – train the trainer for initial blocks of 10 users
Change Management
The purpose of the Change Management process is to achieve the successful introduction of changes to an IT system or environment. Success is measured as a balance of the timeliness and completeness of change implementation, the cost of implementation, and the minimization of disruption caused in the target system or environment. Cytrack is governed by strict internal ITIL change management procedures following ITIL and ISO 9001 principles, standards and best practices. Our engineers will submit changes and attend client CAB if requested.
Roles and Responsibilities
CAB (Change Advisory Board) - Analyses and evaluates proposed changes and provides recommendations that the change manager may use in making approvals. The CAB committee is comprised of the Cytrack R&D Manager, Managing Director and Project Manager and will involve the customer as applicable.
Change Initiator - May be the customer or an internal Cytrack person. Raises the Change plan request which initiates the change review process
Change Manager - Manages the CAB, coordinates teams and stakeholders, makes final decisions to approve or reject proposed changes,
Change Agent - Directs the implementation of approved changes. Oversees and takes responsibility for the entire change management process.
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