...
Download the latest CyDesk Manager installation file
On the Software Download page click on “Software Downloads & Updates”, this will open up a new page with the latest CyTrack software version.
Open your internet browser and login to our CyTrack Cytrack Support Portal with URL Software Downloads & Updates
Note: If you don’t have an account yet please create a new account so you can login.Once logged in, click on the “CyTrack Insider” button on the top navigation menu
Click on the link “CYTRACK INSIDER - SOFTWARE DOWNLOADS” and this will open the software download page.
Locate the “DOWNLOAD” link and click on it to download the latest CyTrack Cytrack installer in zip format. This will be saved to your browser default saved location which will most likely be in your download folder.
Note that the version in this screenshot below is just an example. As new version is release, you’ll see the latest version number reflected.
...
Uninstall any existing CyDesk Manager instance
...
From your machine locate your current CyDesk installation. Here’s a screenshot of where to locate it from your control panel in Windows 10
Ensure you have “Administrator” rights to your machine, select “CyDesk” in control panel, uninstall it and reboot your machine.
In an unlikely instance during uninstallation, you get an error related to the screenshot below where the installer cannot stop CyPulse proceed to step 4
Press the keyboard keys “Control” + “Shift” + “Esc” at the same time to open your “Task Manager”. Select the “Details” tab & find the “MonitorServices.exe” and you’ll see 2 instances. Select one of them, right click and select “End task”.
Now go back to step 1 above to uninstall your existing CyDesk Manager, this time it should succeed.
...