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The ACT! tab within CyDesk Manager contains a list of the ACT! integration profiles. A new profile can be added by clicking on the ‘Add’ button , and an existing one can be deleted by clicking on the ‘red bin’ icon.|
Incoming Calls
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The ‘Integration’ setting must be changed to ACT! and the profile can be selected from the ‘Profile’ drop down list in the Agent configuration screen as shown below.
Both CyDesk and ACT! must be running for this integration to work.
Additional Client Configuration
DESK.ACT.Plugin.dll can be found in the installation folder of CyDesk, and it will need to be manually copied to the Plug-ins folder of ACT to enable the integration. Note that this integration will only work with the .NET Versions of ACT!, i.e. ACT! Version 7, 2005 etc and subsequent versions.