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After a queued call has been completed, CyDesk can be configured so the agent is required to enter a completion code. Codes can be assigned to the queue by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon.

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• Use Completion Codes – Tick to enable this feature.
• Default Code – Use as the default selected code.
• Multiple Codes – Multiple codes to be entered for one call when this option is enabled.
• Tree Format – If codes exist which have a ‘– ‘ in the name, they will be displayed in a tree format.