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The Calendar tab within CyDesk Manager contains a list of the Calendar Integration profiles. A new profile can be added by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon.
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When a profile is added or edited, the profile displays with a list of entries that can cause an appointment in Outlook to trigger a break in CyDesk.
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Adding or editing a Calendar Trigger will display the Edit Calendar Trigger Details screen as below.
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Text to match in Appointment - This text can be anywhere in the text of the subject of the appointment, and is case insensitive. However the search is full-word. For example:
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Any of the profiles created for Calendar Integration can be selected from the ‘Calendar Profile’ drop down list in the Agent configuration screen as shown below.
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Both CyDesk and Outlook must be running for this integration to work.