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Creating Recording Profiles in CyRecord

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A new CyRecord agent profile can be added by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon. You cannot add more devices for recording than the number of recording devices mentioned in the CyDesk license.

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Name – the name of the CyRecord agent profile.

 


Override Local Settings – When enabled, the local CyRecord Options in CyDesk will be overridden by the settings in this profile.

 


Auto Record – Enable this so call recording can automatically start at the following interval:

  • Every Call
  • Every 2nd Call
  • Every 3rd Call
  • Every 4th Call
  • Random


Hide ‘No Device’ Warning – Disables the warning when agent is set with CyRecord profile however the device monitored by CyDesk is not a device registered for recording.

Option to Discard – Prompts agent to either keep or delete the call recording.

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