The Designer Tools

Image Removed Image Added	Pointer	The tool to move steps around the designer.
Image Removed Image Added	If Expression	This function enables a script to vary by evaluating two variables. Example if the caller has a balance due the system will take a different action. The evaluation can be any standard SQL Where clause.
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Image Removed	Say	The Say function enables the CyLive user to Have the system speak the typed text (utilizes Text to Speech). The Output may contain session variables Numbers - All types of number formats may be used by the user (digits, amounts in dollars, amounts in cents, numbers with decimal points, dates, dates and time, etc.) Accepts DTMF (Dual-Tone Multi-Frequency) tones for routing. Recorded sound files may be used instead of TTS when desired.
Image Removed Image Added	Record	The Record function enables the user to record audio and save it to the CyLive Server for integration into other applications. A recording finishes when: A user-settable timeout is reached. A key that has a path defined for it is pressed. The device detects silence for a specified period of time. The caller hangs up. System detects a dial tone. The record function is usually used to allow remote recording of a file which is used by other parts of a script or other scripts. Messages left by callers may also be recorded in a Voicemail box.
Image Removed Image Added	Ask Number	The Ask Number function allows the user to play sound files and save the number sequence entered by the caller. It verifies the numbers length and passes a script-based verification check. Multiple sound files may be selected to play simultaneously. Number entered can be of any length.
Image Removed Image Added	Assign Variable	Copies a value to CyDesk Server so it can be accessed by CyDesk client.
Image Removed Image Added	Make Call	This standard component enables the user to dial out to any telephone number to start a conversation. It also allows the user to play messages or send DTMF tones once the call has been answered.
Image Removed Image Added	Hang Up Call	Ends the call.
Image Removed Image Added	Database Select	This database module enables the user-based access to the database and grants rights to modify the information in the database. The database select also features paging of a large dataset. Data can be retrieved or updated in the following data sources: Microsoft SQL Server Oracle MySQL Other ODBC data sources
Image Removed Image Added	Database Update	The Database Update function allows the script to update remote ODBC databases. Update statements may contain variable information stored from previous steps
Image Removed Image Added	Email	The Email function sends an email to a specific recipient. The TO, CC, BCC, SUBJECT and BODY may contain plain text or the values of any session variables.
Image Removed Image Added	Jump Script	This function directs the flow of the script to another script, which will return back to the next step once the script jumped to is completed
Image Removed Image Added	Timer End	Notes the time the call ended
Image Removed Image Added	Timer Start	Notes the time the call started and puts it into a variable
Image Removed Image Added	Transfer to CyCC	Transfers a call to a CyCC.
Image Removed Image Added	Send SMS	The Send SMS function sends an SMS to a specific recipient.
Image Removed Image Added	Payflow Payment	Connects with Payflow (PayPal) payment gateway to make financial transactions.
Image Removed Image Added	Alert Member List	This database function allows for each of the results of a select statement to launch a new instance of the “success” transition It also has a user interface to easily develop a list of members
Image Removed Image Added	Alert Monitor	This function is a continuously running function that performs the “success” transitions at a user defined interval
Image Removed Image Added	Make New Call	This component allows for a new call to be initiated, it performs the call on a successful result of a user defined database select statement
Image Removed Image Added	Database Result	This Database module allows for user defined transitions based on the field results from a user defined database select statement
Image Removed Image Added	With Row	This component allows for user defined transitions base on the field results of the previous database select statement
Image Removed Image Added	Multi Step Launcher	This component allows for two or more steps to be launched simultaneously each step is run in an individual thread making it independent.