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On the server, we use TAPI Soft Phone to also monitor 207. If TAPI Soft Phone also shows a call is occurring at the device, then it is highly likely to be a TAPI fault.
Troubleshooting Steps
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Attempt to Hang Up the ‘stuck’ call with TAPI Soft Phone.
If the ‘stuck’ call is cleared:
Check with CyDesk.
If CyDesk has cleared the call, the issue is now resolved.
If CyDesk still shows an active call, restart CyDesk PBX Server service
If the ‘stuck’ call cannot be cleared
Close TAPI Soft Phone
Run Run the Restart_TAPI batch file
Confirmation
Run TAPI Soft Phone and monitor 207 again.
Make a call and hang-up the call.
TAPI TAPI will indicate that there is no active call on this device.
Perform the above with CyDesk.