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The Announcements tab configures the order and duration of announcements made to callers while they are in the queue, as well as the call routing options.
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Enable Announcements – The check box must be ticked to enable announcements.
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Call Routing – During the announcement the caller can be prompted to press a digit to indicate a selection of a service. The calls can then be routed to the Appropriate Queue. In the Screenshot we can see that if the caller presses 0 during the first announcement, it will be routed into the NIGHT MSG queue. Note that the pull-down menu on the top of the screen allows us to configure different options for each of the Announcements.
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