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{NUMBER} – The phone number of the incoming call.
{ACCOUNTNO} – The ID of the contact, if known (requires Database integration).
{CONTACT} – The name of the caller, if known (requires Database integration).
{COMPANY} – The company name of the caller, if known (requires Database integration).
{QUEUEID} – The ID of the queue, if it is a CyCX related call.
{EMAIL} – The sender’s email address, when using CyCX email queuing.
{AGENTID} - Number of agent
{AGENTNAME} - Name of agent
- URL for end of CyChat – Similar to Pop URL but specifically for CyChat session routed through the queue.Survey Queue – Transfers the call to selected survey queue when an Agent disconnects from the client.
- Auto Callback –
Storage Consent Given – If this is enabled, any call that goes through this queue will store the full number for caller ID irrespective of the setting in System Security. The idea is that a previous AutoAttendant will give callers the option to choose a particular routing option if they approve of their details being stored.
Storage Consent Refused – If this is enabled, any call that goes through this queue will not store the full number for caller ID irrespective of the setting in System Security. The idea is that a previous AutoAttendant will give callers the option to choose a particular routing option if they do not approve of their details being stored.
- Use Dialed Number for CRM Lookup –