Page Comparison

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1. CyDesk Manager (logged in with sufficient access rights)

   1. Expand ‘Administration’ menu

      1. Select ‘Completion Codes’

      2. Scroll to bottom > Click ‘Add’

2. See list of existing completion codes on the right

   1. Scroll to bottom of list of completion codes

   2. Select ‘Add’ to create a new Completion Code

   3. Select the ‘Bin’ icon to delete a Completion Code

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For other Configuring a Queue Tabs see here:

Configuring CyCX - Configuring a Queue - The General Admin Tab

Configuring CyCX - Configuring a Queue - The Agents Tab

Configuring CyCX - Configuring a Queue - The Skills Tab

Configuring CyCX - Configuring a Queue - The Schedule Tab

Configuring CyCX - Configuring a Queue - The Announcements Tab

Configuring CyCX - Configuring a Queue - The Completions Tab

Configuring CyCX - Configuring a Queue - The Overflows Tab

Configuring CyCX - Configuring a Queue - The Other Tab for Specialised Customisation

Configuring CyCX for Web Chat