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Call Routing – During the announcement the caller can be prompted to press a digit to indicate a selection of a service. The calls can then be routed to the Appropriate Queue. In the Screenshot we can see that if the caller presses 0 during the first announcement, it will be routed into the NIGHT MSG queue. Note that the pull-down menu on the top of the screen allows us to configure different options for each of the Announcements.
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For other Configuring a Queue Tabs see here:
Configuring CyCX - Configuring a Queue - The General Admin Tab
Configuring CyCX - Configuring a Queue - The Agents Tab
Configuring CyCX - Configuring a Queue - The Skills Tab
Configuring CyCX - Configuring a Queue - The Schedule Tab
Configuring CyCX - Configuring a Queue - The Announcements Tab
Configuring CyCX - Configuring a Queue - The Completions Tab
Configuring CyCX - Configuring a Queue - The Overflows Tab
Configuring CyCX - Configuring a Queue - The Other Tab for Specialised Customisation