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Timezone – Default to the system timezone system is running upon, otherwise you can select from the dropdown menu the country/region applicable to your timezone.

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For other Configuring a Queue Tabs see here:

https://cytrack.atlassian.net/wiki/spaces/CSD/pages/300351520/Configuring+CyCX+-+Configuring+a+Queue+-+The+General+Admin+Tab

https://cytrack.atlassian.net/wiki/spaces/CSD/pages/300286003/Configuring+CyCX+-+Configuring+a+Queue+-+The+Agents+Tab

https://cytrack.atlassian.net/wiki/spaces/CSD/pages/290062539/Configuring+CyCX+-+Configuring+a+Queue+-+The+Skills+Tab

https://cytrack.atlassian.net/wiki/spaces/CSD/pages/300318792/Configuring+CyCX+-+Configuring+a+Queue+-+The+Schedule+Tab

https://cytrack.atlassian.net/wiki/spaces/CSD/pages/300253267/Configuring+CyCX+-+Configuring+a+Queue+-+The+Announcements+Tab

https://cytrack.atlassian.net/wiki/spaces/CSD/pages/289407151/Configuring+CyCX+-+Configuring+a+Queue+-+The+Completions+Tab

https://cytrack.atlassian.net/wiki/spaces/CSD/pages/300253276/Configuring+CyCX+-+Configuring+a+Queue+-+The+Overflows+Tab

https://cytrack.atlassian.net/wiki/spaces/CSD/pages/300318783/Configuring+CyCX+-+Configuring+a+Queue+-+The+Other+Tab+for+Specialised+Customisation

https://cytrack.atlassian.net/wiki/spaces/CSD/pages/300351538/Configuring+CyCX+for+Web+Chat