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Considerations for Callback-in-Queue configuration (what might I need)?

1. An announcement to add into the queue(s) in which you would like to provide a breakout option for callbacks in queue.

   1. The announcement should provide reference to the option number to press

2. Callback message announcement(s), to ask for

   1. customer phone number and

   2. customer voice message (if applicable)

3. A campaign created to store callback requests within

4. A calling team [consisting of agent(s)] in which to assign the callback campaign to

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