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Progressive campaigns have an extended option that automatically assign completion codes after a pre-determined period when the call isn’t answered, phone is busy or call cannot be completed. This setting adds speed to the processing as the system does the work for the agent and completion codes don’t need to be added manually before the next call starts.
To activate this option follow the steps below:
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Please note that time is defined in seconds and you can either chose a pre-defined value from the list or type a different one if you wish
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