History
Click on the 
icon to view a history of calls, recordings and SMS.
...
CCS Desk maintains a history of the last 50 records in each category. From within the missed / incoming / outgoing category, you can call them back by double clicking on the item.
Personal Recordings History
This shows a list of the last 50 conversations that have been recorded, showing the phone number and the date and time.
SMS History
Whenever you send or receive an SMS from the CCS SMS screen, the details of that message are saved in your history up to the last 50 messages you have sent.
If you double click on the message, it will be displayed as it was sent, allowing you to re-send the message if necessary.
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