Configuring ODBC Database Integrations

CCS Desk can be integrated with any application that supports ODBC and DDE. CCS Desk has the option to integrate with other applications such as Microsoft Access etc than just the applications listed in the CCS Desk Manager.

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• SendKeys – A well documented function within languages such as Visual Basic or C#, where ‘special keys’ are enclosed in curly braces, such as {TAB}.

Additional Client Configuration

The ODBC data source, with the exact same name and configuration, must exist in each agent machines.

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