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A completion code is used to mark the result of the call. This code is mostly used with CyCC inbound queue calls and CyCall outbound campaign calls. A new completion code can be added by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon.
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Name – The name of the completion. If it has a ‘– ‘ in the name, the system will treat the first part of the code as a group, and the second part is a code within that group. This is only applicable when ‘Tree Format’ is enabled.
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Account Code Entry – If this option is selected, when the user requests this completion code the ‘Enter Account Code’ screen will also appear.
Assign retry to own agent – Assign retry to own agent in a relevant completion code on the campaign, and once they apply that completion code and it puts the call back in the queue, it will be ‘locked’ to them.