CCS IVR Installation Guide
This is for a new install of CCS IVR on a Single Server.
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Run the Installer application with Administrator privileges.
Step 2
If Microsoft .NET Framework 4.0 is not already installed, you will receive the message to install it Select Yes.
The installation may take a few minutes to complete.
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You will be prompted to reboot your system once the install completes. Please ensure you do the reboot before continuing with the install
Step 3
Once you log back in the IPECS CCS Installation will continue and you will receive the Option to Install the Client or Server Select Multi-Server Installation Click Forward.
Step 4
At the next screen you will need to enter your IPECS CCS license package code.
Software Registration Code – the IPECS CCS license package code.
Step 5
Select the CCS IVR components to be installed and press the Forward button.
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Complete the software registration form Click Forward.
Step 7
Read and agree to the IPECS CCS Software License Agreement Click Forward.
Step 8
Confirm the installation path for the IPECS CCS program files Click Forward to start the installation.
Step 9
The IVR installation requires configuration to the MSSQL Server Select Yes.
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Script to channel mapping defines which script will run on which Dialogic HMP channel installed on the CCS IVR Server. The correct analog / SIP extension number connected with the ports must also be configured here.
End of article.
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