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The configurations in this tab will allow integration to the CCS Chat Web Server. This configuration allows CCS Q to accept web chat request and queue them to the next available agents in the queue. A new web chat integration profile can be added by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon.
- Name – the name of the integration profile.
- Source– The identification value from CCS Chat.
- Queue– The queue where the web chat request will be assigned to. (Queue type: Queue)
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