What is iPECS CCS Call?
iPECS® CCS Call is the outbound Tele-Marketing & Call Center solution that will revolutionize the way you do business. ERICSSON-LG’s innovative software combines your telephone and information technology, to deliver the best results from your telemarketing campaigns.
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- Campaign Administration Interface
- All Campaigns and Agents available activity in Real-Time Screen
- Campaign schedule for Auto Able/Disable
- Preview/Progressive/Pre-Emptive Dial Modes
- ‘Do Not Call’ compliance measures
- Database/CRM integration
- Optional voice recording
- Integrated Reporting - over 150 reports
- Configurable completion & Wrap up codes
- Re-Call Scheduler
- Configurable Agent break-out codes
For more information please download below brochure
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