What is iPECS Report Plus?

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iPECS®Report Plus business reporting module delivers historic and current information on a company's business communications, supporting better analysis and decision making. All businesses need to live by the laws of efficiency, speed and great customer service. Creating exceptional value with the highest effectiveness is the goal and it is through measuring performance that businesses can ensure they meet these critical benchmarks.

Service and performance monitoring
In today’s fast-moving, service-oriented environment, providing customer service
and managing resources efficiently are key objectives. Do you have enough sales staff to take calls? Are there adequate service staff? Are telephones being answered in a timely manner – or are you losing customers and business?
iPECS®Report Plus provides very intuitive tool to monitor the customer service and operation performance of the business. You can easily check and analyze if your level of service and staff are adequate and it results in business planning.

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Service or Performance Monitoring allowing you to better
understand your business
Powerful Business Reporting Suite for call reporting, analysis and
escalations
An easy to use Web based client
SQL database architecture & SQL Reporting Services report architecture
Powerful Carrier Tariff interface - resulting in enterprise grade reporting
iPECS®Report Plus is compatible with most telephony platforms
Directory and Information Services
Serial & IP call logging
Over 200 powerful reports for system performance, service levels,
grades of service and agent/team evaluation
Integration to other iPECS® CCS modules & third party applications
Automatic Scheduling of reports to print, E-mail or file (CSV, PDF,
Excel ): meaning you can set and regularly get your critical reports
Self Configurable web Dashboards with real time graphs,
speedometers and charts including multimedia alerts to screen, E-mail
or SMS based on thresholds