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Auto-Answer Mode – Forces the call to be answered on the first ring.
Service Level – Sets the workflow service level of the agent from this queue. For example; set this as the time within you expect a call to be serviced, or answered. This will be referenced by the dashboard and also various reports that can tell you when and/or how many calls were handled withing the service level period set.
Auto-Record Screen – When CyRecord Interaction Recorder Network is enabled and configured, this option will auto-record the agents screen
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