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GM Script – If CyDesk is integrated with GoldMine, a GoldMine script can be used when a call is answered from the queue. To select a script click on the pull-down menu and highlight the desired script.
CyConsole Department - When CyConsole is used by the CyCX agent, the screen pop can be configured to show a specific department. The selection for department is taken from the list of departments configured in the CyReport directory.
Pop URL – The configured URL will be displayed whenever a call from that queue is ringing or answered by an agent. This feature happens independently of any CRM integration that may be configured. There are 6 8 ‘variables’ that can be used e.g. http://intranet/search?ph={NUMBER}
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