Configure CCS SMS

This article shows how to configure CCS SMS on you CCS Desk Manager.

SMS Server

On the CCS Desk Manager, go the the SMS Server.

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For example it might be http://SMSSERVICE.COM?COMMAND=SEND&NUMBER=12345&MESSAGE=HELLO
which would send the message ‘HELLO’ to number ‘12345’

Or it might be
http://ANOTHERSMSSERVICE.COM?ACTION=SEND&DEST=12345&TEXT=HELLO

To be able to work with these different providers, we allow the name of the various parameters to be configurable, plus in some cases the value sent after the = is also set specifically. Please see the examples for a better understanding

Parameters

1. Name – Profile Name
   
   
   
2. SMS Profile Type – Currently the only type supported is HTTP with Callback
   
   
   
3. Sending SMS –

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• Message ID – The name of the field that indicates the ID of the message that the delivery receipt applies to
• Status Field – The name of the field which indicates whether the delivery was successful
• Success Value – The value passed in the Status field to indicate that the delivery was successful
• Charge Field – Some SMS providers report back the charge that was applied to the SMS – this is only stored in our internal database as a ‘string’ value
• Related Sent ID – The name of the field which indicates an additional ID field if necessary
• Status Code Field – The name fo the field which indicates the status, if necessary
• Status Date Field – The name of the field which the SMS provider reports the status date in. Because this can be any format, this is stored in the internal database as just a ‘string’ value

  6.  Incoming Messages –

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• From Field – The name of the field indicating the senders number
• To Field – The name of the field indicating the number that the incoming call was addressed to
• Message Text Field – The name of the field containing the text of the incoming message
• Related Sent ID Field – If appropriate, the ID of the message that this message is a reply to
• Retrieve Date Field – The name of the field which the SMS provider reports the message date and time in. Because this can be any format, this is stored in the internal database as just a ‘string’ value
• Original ID Field – This field indicates the additional ID of the original outgoing message that this incoming reply relates to
• Charset Field – This field is for information purposes only

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