Page Comparison

...

• Use Completion Codes – Tick to enable this feature.

• Default Code – Use as the default selected code.

• Use Default Code after – number of seconds to wait for agent completion code, before using the default code. Note: USeful Useful for reporting on Agent behaviour

• Multiple Codes – when this option is enabled, multiple completion codes can be entered for one call

• Tree Format – If codes exist which have a ‘– ‘ in the name, they will be displayed in a tree format.

• Add – click ‘Add’ to select other completion codes

...

1. CyDesk Manager (logged in with sufficient access rights)

   1. Expand ‘Administration’ menu

      1. Select ‘Completion Codes’

      2. Scroll to bottom > Click ‘Add’

2. See list of existing completion codes on the right

   1. Scroll to bottom of list of completion codes

   2. Select ‘Add’ to create a new Completion Code

   3. Select the ‘Bin’ icon to delete a Completion Code

...

For other Configuring a Queue Tabs see here:

Configuring CyCX - Configuring a Queue - The General Admin Tab

Configuring CyCX - Configuring a Queue - The Agents Tab

Configuring CyCX - Configuring a Queue - The Skills Tab

Configuring CyCX - Configuring a Queue - The Schedule Tab

Configuring CyCX - Configuring a Queue - The Announcements Tab

Configuring CyCX - Configuring a Queue - The Completions Tab

Configuring CyCX - Configuring a Queue - The Overflows Tab

Configuring CyCX - Configuring a Queue - The Other Tab for Specialised Customisation