Problem

CyDesk Client or CyDesk Manager is unable to connect to the CYTRACK Server

Troubleshooting Steps

• Check if the server IP address setting in CyDesk Config is correct and test if you can telnet to the IP Address

• Check server/client Firewall settings for port 9011

• Make sure CyDesk Server service is running

• Use Task Manager to check that DeskServer.exe process is running