CCX Ports requirements and AntiVirus Exceptions

7089

Used by CCX gateway to connect to the CCXReport (TCP)

8007

Default port to connect to Ericsson LG pabx TCP port

5002

Deskweb Notification Socket

5000

Used by Deskweb HTTP for Login processing

9009

Connections from interaction Screen recorder

9010

Connections from PabxServer

9011

Connections from clients ( DeskClient, DeskManager, and Desk Gateway)

9012

Connections from announcement server and HMP Gateway

9013

Connections from Report Server

9014

Connections for XML integration ( and Config Wizard and Call Simulator )

9016

Connections from Recording Server

9018

Connections from CCXChat

9019

Connections from 'EmailServer' service

8000

WCF connection from HMP Server

8746

WCF Connection from CCX IVR Server

5060

UDP standard port for SIP

5070

UDP standard alternative port for SIP

9011

Used by the CCX gateway to connect to the CTI server (TCP)

9013

Used by CCXReport Server to connect to CTI

8836

Used for CFD connection (WCF service)

7089

Used by Report client programs to communicate with report server

80, 443

HTTP and HTTPS connection to the report web portal

20001

Configure internet firewall to allow inbound port 20001 and port forward it through to internal CCX server

N/A

• Create an external A record as follows and point the value to the customer internet IP address where the CCX server is

  >>> sms.customerdomain.com.au

• Create a port forward rule on customer internet router to forward all incoming request from sms.customerdomain.com.au on port 20001 to our CCX server

C:\CCXLogs

Folder where logs are stored - this is definable so may be a different value

C:\Announce

HMP announcements folder - this is definable so me be a different value

C:\ProgramData\HMPservice

HMP announcements folder copy - used by the Windows Service

C:\ProgramData\CCX

Dump data/log files for CCX Report