Configuring CyChat - Set Options

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This page contains several key configurations that are completed during the installation process.

• Queue Server Port – the communication port to communicate with CyCC.

• Queue Server IP Address – the IP address of the CyCC server.

• CyChat Server Address – the web address for internal communication.

• CyChat Web Server Root Path – the main URL to access CyChat.

• Timeout Setting – Time to cancel a chat request when there is no response from the customer or the web server.

• Message Wait Delay Setting – Time to send an updated Wait Message to the customer while waiting for a chat agent to become available.

Please ignore other options listed as these will be removed in the next software release

• Configuring CyChat – Accessing Administration

• Configuring CyChat – Set Agent’s Custom Greeting Message

• Configuring CyChat – Set Chat Source

• Configuring CyChat – Set Users

• Configuring CyChat – Set Wait Messages