Configuring CyChat - Set Options

This page contains several key configurations that are completed during the installation process.

Queue Server Port – the communication port to communicate with CyCC.
Queue Server IP Address – the IP address of the CyCC server.
CyChat Server Address – the web address for internal communication.
CyChat Web Server Root Path – the main URL to access CyChat.
Timeout Setting – Time to cancel a chat request when there is no response from the customer or the web server.
Message Wait Delay Setting – Time to send an updated Wait Message to the customer while waiting for a chat agent to become available.

Please ignore other options listed as these will be removed in the next software release

CyTrack Support Articles