Avaya ACO Embedded Client

The Embedded RC with Pop feature Allows ACO users to seamlessly integrate their telephony functions within CyDesk.

Overview of ACO Embedded RC with Pop Feature

How to enable Embeded RC from CyDesk Manager

Open CyDesk Manager and edit the agent you would like to enable Embeded RC.

Select the “Options” tab, click on the “Embedded RC” drop down and select “With Popup”.

Open

Pop up Icon & Dial Pad

Click on the Pop up Icon to open the Avaya Cloud Phone within CyDesk. When using CyDesk with the embedded RC mode, the dial pad is only accessible on the pop up for dialing and selecting call menus.

Open

Call History, Messages & Settings

Users can also access Call History, Messages for Voice, Fax and Text, Contacts including Calender Integration and Avaya profile settings for Avaya Cloud Phone from within the Pop up.

Setting up Audio on ACO Embedded RC with Pop

Follow the steps below to access and configure the RC Embedded Audio.

1. Click on pop up icon to open the Avaya Cloud Phone

2. Click on More Menu denoted by the 3 elipses on the Avaya Cloud Phone Header and select Settings

3. Click on Audio in Settings

4. Select the correct Output and Input devices and click on Save