Database error opening CyReport

Problem

When opening CyReport the error ‘Database Failed to Open’ is displayed.

Troubleshooting Steps

 Check the System DSN ODBC settings.

 Check the SQL Server Name: Perhaps the local machine name is required rather than localhost or (local), this is especially pertinent if a web server is running on the same machine as CyReport.

 Check for SQL that the CYTRACK User details login details are correct and that the user has access to the CYTRACK Database.