TAPI Tools

CYTRACK recommends the use of the following tools to assist any TAPI troubleshooting and/or analysis:

TAPI Soft Phone
TAPI Call Monitor

TAPI Soft Phone

https://support.cytrack.com/hc/article_attachments/360002130436/tapi_soft_phone.zip

This application allows you to monitor/control telephony devices through TAPI in a similar fashion to CyDesk. It is a free program called PHONE.EXE

Run a few checks to confirm telephony is working correctly:

Ensure all TAPI devices are listed.
Start a session on the nearest extension and ensure control can be achieved.
Lift handset and view the devices changed status, make a call, hang-up a call etc.

TAPI Call Monitor

https://support.cytrack.com/hc/article_attachments/360002024935/tapi_call_monitor.zip

The Call Monitor automatically opens all TAPI devices thus providing a single screen to monitor all TAPI traffic and information, however there are lesser TAPI functions supported by this application.

Browser not supported