Multi-Site Configurations

In response to the need for timely, transparent, and efficient reporting across multiple sites or business locations, CyTrack has developed the Multisite Configurations.

CyTrack’s multisite reporting solution has significantly improved the reporting system of organisations with multiple business locations. With the capability to link all locations into one reporting engine, it has allowed managers/ users to receive and consolidate timely reports, especially alerts from across different sites at any programmed time - anywhere.

There are two configurations possible with CyTrack’s multisite architecture.

In the first configuration:

1. It consists of one Server system that has Report Server, BI, Scheduler, Database running on the central site, that connects to the PABX at different sites via LAN/WAN.

2. The type and address of the PABX is configured in the Site Configuration section in Report Manager.

3. The data is logged and stored only in the Central Site in real time and that is where it can be reported on.

4. There is no CyDesk involved in this architecture.

In the second configuration:

1.  We have sub sites that are independent in their operation and have all the components as required running on servers local to that site including CyDesk, Report Server, BI, Scheduler, Database etc.

2.  The central site have its own Report Server, BI, Scheduler and Database.

3.  The sub sites are configured in the central site with the connection type as "Connect to Sub Site" and the IP Address would be the IP Address of the system where Report Server is running on the Sub Site. (See Site Configuration Example below).

4.  The sub sites log and store their data in their database in real time.

5.  On the other hand, the data from the sub site to the central site is synchronized periodically as configured in the sub site configuration.

Note: Each sub site will have a multisite node service installed and running and the central site will have multisite server service installed and running.

Connection Type 

The connection type should be set to “Connect to sub site” to configure the sub site on the central site.

Synchronization Period 

This refers to the time and period set/ configured to get the data from the sub site into the central site.

There are 3 options:

• Daily - if this option is selected, the time of day (field below) needs to be configured to set the exact time of the day the data will be fetched from the sub sites.
• Hourly
• Quarter Hourly

IP Address

The IP Address of the system where Report Server is running on the Sub Site should be used.

End of article.