Diagnostics

In the ‘Help’, there is a number of information that helps during a troubleshooting session.

About CyDesk Manager – Displays the CyDesk banner where you can see the software version. This must always match the CyDesk Manager version when opened on the server.

Create Diagnostic Snapshot on Server – Instructs CyDesk Server to create a diagnostic XML file of all the system configurations and information. The XML file is named CyTrackStats plus creation timestamp and stored in the ‘Log File Path’ folder.

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