No Announcements Played

Problem

Announcements are not being played when calls come in.

Troubleshooting Steps

If Using a Dialogic board for handling Call queuing - Check the CyDesk Announcement Server Service is running.

If Using HMP for handling Call queuing - Check the HMP gateway and HMP launcher services are running

In CyDesk Config- check the Announcement server and folder has been specified.

Ensure that the Announcement folder exists with the correct structure.

Ensure the Greeting files are in Telephony Quality i.e. PCM 11Khz 8 bit Mono.

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