No Announcements Played
- Priyank Dhadhal (Deactivated)
- awimalasatya
Owned by Priyank Dhadhal (Deactivated)
No Announcements Played
Problem
Announcements are not being played when calls come in.
Troubleshooting Steps
 If Using a Dialogic board for handling Call queuing - Check the CyDesk Announcement Server Service is running.
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 If Using HMP for handling Call queuing - Check the HMP gateway and HMP launcher services are runningÂ
 In CyDesk Config- check the Announcement server and folder has been specified.
 Ensure that the Announcement folder exists with the correct structure.
 Ensure the Greeting files are in Telephony Quality i.e. PCM 11Khz 8 bit Mono.