Creating Queue Assignments

The Assignments tab is used to assign devices to different queues for the CCS Q system. A new assignment can be added by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon.

Device Type – The type of the device.

Device – The actual device.

Mode – The mode used by CCS Q to determine the identifying field for the incoming call.

• DNIS – Identifies the incoming number that was dialed.
• CLI – Uses caller ID of the incoming call.
• Caller Queue Lookup – Uses a Queue lookup profile, as configure in the Q-Lookup tab.
• All Calls – Route all calls on this device to the queue.
• Redirecting ID – In some TAPI implementations, the InDial, which has been called, is reported in the Redirecting IDfield of the call information.

Identifier – The identifier to match for the queue as determined by the mode.

Queue – The queue to put all calls on this device into. (Queue type: Any)

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