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Problem

CyDesk Client or CyDesk Manager is unable to connect to the CYTRACK Server

Troubleshooting Steps

• Check if the server IP address setting in CyDesk Config Manager is correct and test . Open CyDesk Manager and click on Options → Configure and select CyDesk Manager Options

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• Click on Change to enter your server address.

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• Update the CyDesk Server address and click on Save.

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• Close CyDesk manager and reopen the program should now connect to the server.

Advanced Steps

• Test if you can telnet to the IP AddressCyTrack server Address on port 9011 i.e. Telnet serveraddress:9011

• Check server/client Firewall settings for port 9011

• Make sure CyDesk Server service is running

• Use Task Manager to check that DeskServer.exe process is running

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