CyDesk Manager unable to Connect to CyTrack Server

Problem

CyDesk Manager is unable to connect to the CyTrack Server

Troubleshooting Steps

• Check if the server address setting in CyDesk Manager is correct. Open CyDesk Manager and click on options → Configure and select CyDesk Manager Options

  Open

  

• Click on Change to enter your server address.

  Open

  

• Update the CyDesk Server address and click on Save.

• Close CyDesk manager and reopen the program should now connect to the server.

Advanced Steps

• Test if you can telnet to the CyTrack server Address on port 9011 i.e. Telnet serveraddress:9011

• Check server/client Firewall settings for port 9011

• Make sure CyDesk Server service is running

• Use Task Manager to check that DeskServer.exe process is running