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How to enable Embeded RC from CyDesk Manager
Open CyDesk Manager and edit the agent you would like to enable Embeded RC.
Select the “Options” tab, click on the “Embedded RC” drop down and select “With Popup”.
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Pop up Icon & Dial Pad
Click on the Pop up Icon to open the Avaya Cloud Phone within CyDesk. When using CyDesk with the embedded RC mode, the dial pad is only accessible on the pop up for dialing and selecting call menus.
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