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  1. Download the required Hotfix from the link provided. (Contact support@ccxcare.com if you do not have the Hotfix Link).

  2. Right click on the downloaded zip file and click on Properties. Under the General Tab, check ‘Unblock’ and OK.

  3. Unzip the file and copy and replace the CCXReportInstaller.msi into the main installation folder for example CCX 1.2Aa.

  4. Double click on iPECSCCXInstaller.exe in the main installation folder to start the installation of the Hotfix.

  5. Select Advanced Installation and click on Next.

  6. Enter the Package Code followed by the PABX login credentials and click next.

  7. From the list of modules, uncheck all modules and only select CCX Report BI.

  8. Click Next to continue and finalize installation.