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| When an incoming call is received externally or internally, CyDesk will be displayed. It also shows the name and company of the person if CyDesk is integrated to a contact database e.g. MS Outlook or MS Dynamics. When CyCC system is used, agents will also be able to see the name of the queue for that http://call.To answer the call, click on the ‘Answer’ button. |
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Hang-up
|   Once the call is answered, to end the call click the ‘Hang-up’ button |
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