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This manual will guide you on the installation requirements and process. It will also illustrate and explain the different functions of the product.
CyRecord Configuration
2.1 CyRecord Overview
NOTE
CyTrack advises that there is legislation operating in various jurisdictions internationally which governs the installation and use of listening devices particularly as they relate to the recording of private conversations. Clients should obtain their own legal advice in relation to this legislation and whether it applies in the State or Territory in which they operate.
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CyRecord can be installed in a VM. Hyper-V and VMWare are supported. CyRecord O Series requires Windows OS. If you use Physical trunks (see below) you need to ensure the Host server supports pass-through for the physical device connections into the VM. CyRecord V Series runs in Linux.
2.2 CyRecord Physical Configuration
For call recording with physical trunk lines, you will use CyRecord O series with a recording device. Depending on the type of trunk, you will use a USB or PCIe device, or both. You must ensure you have sufficient expansion capacity in your server, or sufficient USB ports. See below for a list of devices and the physical trunks supported.
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If you choose to use a USB style adapter for the second NIC, we recommend you use the existing fixed ethernet port for the SIP mirror port and the USB adapter for the normal network. If the USB adapter goes offline for some reason, CyRecord will continue to record calls in the meantime until you are alerted to the server being uncontactable (refer to CyPulse documentation). However, if you use the USB adapter for the SIP mirror traffic and this adapter fails, you will lose all call recording capability.
2.3 CyRecord Devices
Devices and trunks that will be used by CyCX and CyRecord need to be registered for CyRecord to work correctly.
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However, you can produce an “Itemised Listed, Showing Trunks and all parties” report in CyReport Client, and it will show trunks that calls have been received on even if not listed in your Devices list. In the report below, it was group by Trunk for more convenient analysis.
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2.4 CyRecord Profiles
This tab provides additional configuration to complete the CyRecord configuration and should be done prior to configuring the CyRecord server details (see below). Devices that need to be recorded are registered in this tab. Recording profiles for agents are also created in this tab (see below).
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If an Agent can Pause/Stop and Start/Restart their recordings, then stopping a recording works by inserting silence rather than stopping the recording itself. This is for compliance purposes, so that the length of the recording can be reported correctly and matches the length of the call.
2.1 CyRecord Servers
This tab contains a list of CyRecord Server configuration profiles for call recording.
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Advanced Options:
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CyRecord V Series
4.1 V Series Overview
CyRecord V Series is a Linux based call recording appliance. V Series is targeted for more enterprise level customers as it has a deeper level of configuration and also for those customers that prefer a Linux/OS call recorder solution.
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Once installed, CyDesk Manager must be configured to integrate with the V Series call recorder.
4.2 Installing V Series Call Recorder
Before installing the Call Recorder, check your system meets the minimum recommended requirements. Other settings or configurations may work.
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In this section is a collection of supplementary information used to assist with configuration of the CyRecord modules.
5.1 Wiring Diagrams
Below is a collection of wiring diagrams useful to system and hardware installers when using CyRecord O Series with physical trunks and devices and networks.
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A new CyRecord agent profile can be added by clicking on the ‘Add’ button, and an existing one can be deleted by clicking on the ‘red bin’ icon. You cannot add more devices for recording than the number of recording devices mentioned in the CyDesk license.
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Hide ‘No Device’ Warning – Disables the warning when agent is set with CyRecord profile however the device monitored by CyDesk is not a device registered for recording. |
Option to Discard – Prompts agent to either keep or delete the call recording.
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Add Extensions as ‘Server Controlled’ – When enabled, the devices will be available for selection in the CyRecord Server port configuration.
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