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Step 2: Click Delete, located on the buttons on top of the columns.
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Auto Callback and SMS Alerts in
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CyCX: Enhancing Customer Experience
Auto Callback Feature
In the fast-paced world of customer service, every interaction counts. However, it is difficult to retain callers who hang up while waiting in the queue, resulting in missed opportunities. The Auto Callback feature reduces disappointments and is a game-changer in enhancing customer engagement and satisfaction.
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Seamless Callback Integration: Customers who hang up while waiting in the queue are automatically added to the callback queue, ensuring their queries are addressed promptly.
Effortless Customer Experience: Customers who opt for the callback in queue option are assured of receiving a prompt callback, eliminating the need for them to take any additional steps.
Administrator Control: Administrators can customize callback scheduling parameters to meet specific business needs, ensuring efficient management of customer inquiries.
SMS Alerts in CyCxCyCX
Use case one: Customer hangs up in the queue and will receive an SMS such as “Sorry we missed your call, we have added you to our callback in queue and will be in touch with you shortly. If you wish you to opt out, reply ‘Stop’.”
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Description:
The SMS Alert feature in CyCx CyCX empowers administrators to automate SMS notifications based on specific triggers within the system. This functionality ensures efficient communication with customers while offering control and flexibility in managing communication preferences.
How it works:
This feature automatically schedules callbacks and sends SMS notifications to clients who abandon calls after waiting in the queue. Whether the wait was short or prolonged, clients receive:
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