...
The next sections explain the configurations in each tab. Note as mentioned above, each campaign type has different set of tabs available for configuration, and the options inside each tab may also differ.
General
Name – The name of the Campaign.
...
- Pre-emptive – An automatic dialler dialer that calls the numbers and transfers the call to an available agent, when a ‘Human Answer’ is detected. This option is available only in Campaign type: Pre-emptive.
- SMS – Sends an SMS to each contact. This option is available only in Campaign type: SMS.
Minimum Agents - For example, you set it to 2. It wont won't assign any campaign calls if the amount of agents free is less then 2 – so you still have 2 agents available to take incoming calls
Maximum Retries – Set the amount number of times the call will be retried if engaged or unanswered is detected. If this value is smaller than the completion code ‘Number of Retries’ configuration, then the completion code setting is overridden.
...
Multi Dial Mode – Applicable to Preview mode only. When enabled, this allows agent to make as many campaign call attempts in one assignment. Each call attempts still require a completion code. When agent is ready to move to the next assignment, the agent will click the ‘Complete’ button and given the option to complete or re-schedule reschedule the call.
Complete Code – The completion code that will be executed when an agent has finished an assignment in multi-dial Preview mode. Ideally, this should be set to a ‘No Retries’ completion code type.
Reschedule Code – The completion code that will be executed when agent reschedules an assignment in multi-dial Preview mode. Ideally, this should be set to a ‘Scheduled Callback’ completion code type.